Computer/Processor
The recommended system configuration for Microsoft Access, Windows
version, is a computer with a Pentium III processor and 128MB of RAM
(Random Access Memory). Pentium 133 MHz or higher processor required.
Memory
RAM requirements for Microsoft Access depend upon the operating system
used, plus an additional 8 MB of RAM for each Office application
running simultaneously: for Windows 2000 Professional, 64 MB of RAM for
the operating system.
Hard Disk
Hard-disk space requirements will vary depending on configuration. 170
MB of available hard-disk space is required for the default
configuration of Microsoft Access with 115 MB on the hard disk where
the operating system is installed. Customers without Windows 2000,
Windows Me or Office 2000 SR1 will require an extra 50 MB of hard-disk
space for the System Files Update. Custom installation choices may
require more or less hard-disk space.
Drive CD-ROM Drive, or other means by which you would plan to run backups.
Display
Compatible in Super VGA (800x600) or higher-resolution monitor with 256
colors up to 22 inch wide monitors. Best recommended resolution is
1024 x 768.
Operating System
XP, Vista, and Win7. On systems running
Windows NT 4.0, the version of Internet Explorer must be upgraded to at
least 4.01 with Service Pack 1.
Q: I don't have Microsoft Access. Can I still
use TROPHeTRACKER? A: Yes. You need the RUNTIME which is free and allows you to operate TROPHeTRACKER without requiring the full version of MS Access. Refer to our Downloads page.
Q: I have Microsoft Access 2003, and I get a
"Security Warning" message when I start TROPHeTRACKER that says
"This file may not be safe if it contains code that was intended to harm
your computer." A: Access 2003 will give this message when
opening any Access program file created with an earlier version of Access
without a signed digital certificate. Just click OK, and proceed and if you are not comfortable, you can scan
it with your anti-virus software.
Q: How do I reach your customer support center for technical questions? A: We process questions concerning technical matters through email at: inquiries@trophetracker.com
We have included a fairly thorough Help Tutorial inside the program to assist you with navigation and functionality, so please be sure to read this before submitting questions. For premium support you will need to procure our Tech Support package located in the Products page.
Q: I currently have MS Access 2002 and plan on upgrading to MS Access 2007, but I'm running the TROPHeTRACKER version applicable to MS Access 2002. Can I upgrade to TROPHeTRACKER for MS Access 2007, and what will it cost? A: Yes you can upgrade your TROPHeTRACKER version and there is NO cost to do this as long as you have the original registered version of TROPHeTRACKER. Simply refer to our installation procedures provided in the ...TROPHeTRACKER/Notes folder in your windows browser that accompanies your download. You may be prompted to input your registry key that was provided with your original registered version.
Q: If the rules suddenly change in the Taxidermy industry such as new information necessary for Federal compliance tags, won't that make the TROPHeTRACKER reports obsolete? A: We've advanced in technology over the past decade. Any new rules or regulations, or in general, any changes that become necessary will be made to the program and become available as an updated version to you at no cost. We will email you when new updates become available.
Q: What is a registration key? A: Not a key like you put in your car ignition to start it, rather a code of alpha characters or numbers that are unique to your computer. Simply type the code in the pop-up box when prompted and you will be registered.
Q: I have a Mac computer, can I use TROPHeTRACKER? A: You will need PC emulation software. Microsoft produces a few and we believe Virtual PC for Macs is the software required to run PC applications such as MS access or the runtime. You should also be able to test that software along with TROPHeTRACKER for 30 days. We have not tested our software through a PC emulator for Mac computers, but can't foresee any reasons why it would not work.
Q:Out of
curiosity, say I get everything set up and customized to my liking on the
evaluation software, is there anything I should be worried about if I purchase
the program? All my data entry will pull over?
A: The
program you set up as your evaluation is your working program should you decide
to register it and you keep all of your input data that was created during eval.
Example;You can add fake customer names
during your 30 day trial, and to delete them you have to hover your mouse over
the word Customers in the upper-left of the Customers form and will
notice a Delete Customer button will pop-up at the bottom right of the form and
just follow the directions from there on the pop-up form instructions.
Q:I'm using Vista with the 2007 Runtime platform and see a #Name? error in a few fields and the program will not save my customer information. What is the fix?
A: The
TROPHeTRACKER program references libraries associated with your computer that may currently be used for another program. This can be remedied quite simply by making sure you have installed the Service Pack 2 (SP2) for Windows Vista. Visit our Downloads page (see Vista Users) and follow the link which takes you to Microsoft's Support page and review SP1 first. Once you install the SP2 pack the issue will be resolved.